Return and Refund Policy

At OTOM AUTO PARTS INC., we strive to provide the highest quality car interior accessories and ensure your complete satisfaction with our products across both our B2B website at https://otomautoparts.com and our B2C platform at https://otomcarseatcovers.com. Please review our return and refund policies below.

Return Period:

Products can be returned within 30 days of receiving your order for a full refund, minus the cost of shipping. Items must be in their original condition, unworn, unaltered, unused, and in the original packaging with tags.

Eligibility Criteria:

Condition: Items must be in new, resalable condition.

Return Process:

Before returning your item:

Please contact us at info@otomautoparts.com or use the contact information provided on our B2C website at https://otomcarseatcovers.com. Provide your order number, full contact information, and the reason for the return.

Packaging and Shipping:

Pack the items securely in the original packaging.

Clearly mark the order number on the outside of the box.

Ship the items back to us at the address provided in the return authorization or as specified on our B2C platform at https://otomcarseatcovers.com.

Important Notes:

Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.

Restocking Fee: A 15% restocking fee applies to all returns that are not due to defects or errors.

Refund Processing: Refunds will be processed within 7-14 days after we receive and inspect the returned items. The refund will be credited to the original payment method.

Cancellations:

Before Shipping: You may cancel your order free of charge at any time before it ships.

After Shipping: If you cancel an order after it ships or refuse delivery, it will be treated as a return and will be subject to restocking fees.

For any questions regarding our return and refund policies, please contact us at info@otomautoparts.com or use the contact information provided on our B2C website at https://otomcarseatcovers.com. Your satisfaction is our top priority, and we are here to help with any concerns you may have.